But regulations and the rise of high-deductible plans are making a difficult job even harder.
A hospital bill can be a complicated endeavor for a patient, prompting a backlash if it’s not easily decodable.
Recently, four hospital systems in Colorado — Centura Health, Health One, SCL Health and UCHealth — found themselves on the defensive after 9News, based in Kusa, ran a piece that was critical of their billing practices.
The news station had invited viewers to email copies of their medical bills to give reporters an idea of what consumers were dealing with when it came to their bills. The station then invited the four health systems to their newsroom to answer on-air questions based on patients’ complaints.
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